Free shipping on order of $25+ (ship from the USA, 3-10days). Get 10% off with code PETLOVER!

FAQs

Order

Can I cancel my order?
If you realize that you need to cancel your order, be sure to contact us as soon as possible. We will help your cancel the order.

Unfortunately, when the order processing, we cannot cancel the order. We're so sorry in advance for the inconvenience.

Can I change the address on my order?
If you notice that you've listed the incorrect address, be sure to contact us as soon as possible. This will increase the chances that we're able to change the address for you.

Unfortunately, when the order processing, we cannot change the address. We're so sorry in advance for the inconvenience.

Can I change the color, shape, size, or another variant of a product I've ordered?
Please contact us within an hour of placing your order if you realize you'd like another variant of the product. this will increase the chances that we're able to change the items for you.

What should I do if I never received my order?
Please contact us as soon as possible. We will help you ensure your logistic information.

What if I've received the wrong product?
Please contact us as soon as possible. give us the order number and take a clear photo, We will tell you how to deal with it.

 

Returns and shipping 

How do I start a return?
Toozey accepts returns on products within 14 days of delivery. For details, please read Return or contact us.
 
Please contact us if you have any questions or concerns regarding a return.
 
What if I've received a damaged item?
Please take clear photos and contact us the first time when you receive the broken items for the first time.
 
please read Refund Policy for details.

How long will it take to receive my order?
In general 3 - 10 days can arrive, but the COVID may be delayed 1-4 days.Please check your own order page for details or contact us
 
How much does U.S. shipping cost?
Shipping costs calculated based on the value of your order, you can check your shipping costs on the checkout page.
 
Do you offer international shipping?
We are sorry to tell you that we do not provide an international delivery service, our goods are only sold in the United States now.

 

Product about Toozey

How to buy out of stock products?
You may ask our customer service, whether the product will be out of stock and how long it will be on the shelves again.
 
Sale items show out of stock means that the item has been sold out, will not continue to be on the shelves, but you can also check with its similar items to see if you like something.
 
I missed a special offer or sale—may I receive a price adjustment?
We are sorry to tell you we cannot offer you discounted prices outside of the holidays. You can leave your email address to subscribe to Toozey to receive information about our discounts before the sale.

 

General question

Do you offer rush shipping?
We regret to inform you that we do not offer this service.
 
Can I use more than one promotion code on my order?
We are sorry to tell you that you can only use one promotion per order.
 
I think I accidentally placed my order twice. What do I do?
You can check your order information If there is a duplicate order, please contact us within one hour.